Molly Maid Franchise Uses Telematics To Improve Their On Time Arrivals

  • September 07, 2016
  • Kristy Cartier
  • Reading Time: < 1
  • print

One of Molly Maid’s franchises in Texas wanted to improve its customer experience and encourage loyalty. A consumer has a lot of choices for residential cleaning – how do you stand out?

Poor service is a major reason why residential services, such as cleaning, lose business. On time arrivals has a huge impact on creating a positive experience with your company. Not showing up when scheduled definitely makes an impact on your reputation, and especially on your bottom line. Franchise Help noted that an “average cleaning company loses up to [an estimated] 55% of their customer base every year due to poor service.”

Therefore, the Molly Maid franchise decided to implement a CalAmp solution in order to reduce their concerning number of missed appointments. The franchise vehicles are equipped with Garmins; however, they are standalone units and were not connected to any other system. Each team had to input the day’s addresses manually, one-by-one after each appointment.

The franchise was better able to coordinate their daily routes and communicate changes, even if the teams were already in the field. Needless to say, the franchise’s customer satisfaction improved.

Plus, this Texas Molly Maid group realized some additional benefits. Find out what they were by downloading the complete case study here.

Also, CalAmp will be bringing its fleet solutions to the Dwyer Group Reunion on September 11-12th. We’ll be at booth #306. Drop by to see how, as partners, we can deliver value to your business operations.

Also Consider
  • How to Evaluate a GPS Solution

    How to Evaluate a GPS Solution
    The newest fleet management technology lets you manage your business from anywhere. From a desktop or a mobile app, you have your hands on all the information you need to make better decisions, lower costs, and protect the value of your assets. Here are a few things to look for in a solution. User Interface ...
  • When is GPS Tracking Right for You?

    When is GPS Tracking Right for You?
    GPS tracking has come a long way from the early days of simple vehicle location. In addition to insights about when your vehicles start for the day, where they travel, how often they stop (and for how long), you can get real-time alerts and reports about driver behavior. You’ll know right away when drivers operate ...
  • Engine Idling: No Big Deal?

    Engine Idling: No Big Deal?
    Ah, the feeling of a cool cab! What better way to charge your phone and cool off than a little engine idling? Perhaps you should read the owner’s manuals for the vehicles in your fleet. Nearly all of them will tell you that excessive idling can cause carbon buildup and reduce oil life. In particular, ...